FAQs
General Company
What is Primo Cleaning Supplies Co.?
Primo Cleaning Supplies Co. is a cleaning supply company offering commercial cleaning products, janitorial supplies, sanitation solutions, paper goods, cleaning equipment, and facility-maintenance essentials for businesses, professionals, and homeowners.
Who can purchase from Primo Cleaning Supplies Co.?
Our cleaning supplies are suitable for janitorial companies, facility managers, contractors, offices, schools, healthcare facilities, restaurants, hotels, warehouses, property managers, government agencies, and residential customers.
What types of cleaning supplies does Primo offer?
Primo offers cleaning chemicals, disinfectants, sanitizers, floor-care products, paper products, restroom supplies, trash bags, dispensers, cleaning tools, janitorial equipment, personal protective equipment, and odor-control products.
Does Primo sell commercial and residential cleaning products?
Yes. Primo Cleaning Supplies Co. provides professional-grade commercial cleaning supplies and practical residential cleaning products for workplaces, facilities, rental properties, and homes.
Why should customers choose Primo Cleaning Supplies Co.?
Customers choose Primo for dependable products, competitive value, broad product selection, professional cleaning solutions, and supplies selected for performance, safety, efficiency, and sustainability.
Does Primo serve professional cleaning companies?
Yes. Primo supplies janitorial businesses and professional cleaning companies with the chemicals, tools, equipment, paper products, and sanitation supplies needed for daily operations.
Can facility managers purchase supplies from Primo?
Yes. Facility managers can use Primo as a source for commercial cleaning chemicals, restroom products, paper supplies, waste-management products, floor-care equipment, and building-maintenance essentials.
Does Primo carry products for property managers?
Yes. Property managers can find cleaning supplies for apartment buildings, rental homes, offices, common areas, restrooms, move-in cleaning, move-out cleaning, and ongoing property maintenance.
Does Primo offer industrial cleaning supplies?
Primo carries heavy-duty cleaning chemicals, degreasers, absorbents, spill-control products, industrial cleaners, waste-management supplies, and professional equipment for demanding commercial and industrial environments.
How can I contact Primo Cleaning Supplies Co.?
Customers can contact Primo Cleaning Supplies Co. through the company’s official website contact form or the customer-service information published on the website.
Cleaning Chemicals
What commercial cleaning chemicals does Primo carry?
Primo offers all-purpose cleaners, disinfectants, sanitizers, degreasers, glass cleaners, bathroom cleaners, floor chemicals, carpet cleaners, odor eliminators, and other professional cleaning solutions.
What is an all-purpose cleaner?
An all-purpose cleaner is formulated for routine cleaning across multiple washable surfaces. Always review the product label to confirm compatibility with the specific surface being cleaned.
Does Primo sell heavy-duty degreasers?
Yes. Primo offers commercial degreasers for removing grease, oil, grime, food residue, and stubborn buildup from approved surfaces in kitchens, workshops, warehouses, and industrial facilities.
Does Primo carry glass and window cleaners?
Yes. Customers can find professional glass cleaners, microfiber glass cloths, squeegees, scrubbers, extension poles, scrapers, and related window-cleaning supplies.
What products are recommended for bathroom cleaning?
Bathroom-cleaning products may include toilet bowl cleaners, disinfectants, tile and grout cleaners, glass cleaners, odor-control products, scrub brushes, microfiber cloths, and restroom sanitation supplies.
Does Primo sell concentrated cleaning chemicals?
Yes. Concentrated commercial cleaning chemicals are available for customers seeking efficient storage, controlled dilution, reduced packaging, and a lower cost per usable cleaning solution.
What is the difference between ready-to-use and concentrated cleaners?
Ready-to-use cleaners can generally be applied without dilution, while concentrated cleaners must be mixed according to label instructions. Correct dilution helps maintain cleaning performance and user safety.
Can cleaning chemicals be used on every surface?
No. Product compatibility varies by formulation and surface type. Customers should always follow the manufacturer’s label and test the cleaner in a small, inconspicuous area when appropriate.
Does Primo carry fragrance-free cleaning products?
Product availability may include fragrance-free and low-odor cleaning solutions for customers who prefer products without strong added scents. Check individual product descriptions for formulation details.
How should commercial cleaning chemicals be diluted?
Always follow the manufacturer’s dilution instructions printed on the product label. Using too much chemical can waste product or leave residue, while excessive dilution may reduce effectiveness.
Disinfecting and Sanitizing
What is the difference between cleaning, sanitizing, and disinfecting?
Cleaning removes dirt and debris, sanitizing reduces specified microorganisms to defined levels, and disinfecting uses an approved product to kill or inactivate listed pathogens when used according to its label.
Does Primo sell hospital-grade disinfectants?
Primo may carry hospital-grade disinfectants intended for approved healthcare, institutional, commercial, and public-facility applications. Always confirm the product’s label, registrations, approved uses, and pathogen claims.
What is disinfectant contact time?
Contact time, sometimes called dwell time, is the period a surface must remain visibly wet for a disinfectant to achieve its labeled results. The required time varies by product.
Should a surface be cleaned before it is disinfected?
Visible dirt, grease, and debris should generally be removed before disinfecting unless the product label states otherwise. Pre-cleaning helps the disinfectant reach the surface effectively.
Does Primo carry disinfectant wipes?
Yes. Primo may offer ready-to-use disinfectant wipes for approved high-touch surfaces in offices, schools, healthcare environments, fitness centers, vehicles, and other shared spaces.
Can disinfectants be mixed with other cleaning chemicals?
No, unless the manufacturer specifically authorizes it. Mixing chemicals—especially bleach, ammonia, acids, or certain disinfectants—can create dangerous reactions or toxic fumes.
Does Primo sell hand sanitizer?
Yes. Primo offers hand-sanitizing products and dispensing solutions for offices, restrooms, schools, healthcare facilities, restaurants, reception areas, and other high-traffic locations.
Which products are suitable for high-touch surfaces?
Depending on the surface and environment, suitable products may include disinfectant sprays, disinfectant wipes, neutral cleaners, and microfiber cloths. Always confirm surface compatibility and follow label instructions.
How often should high-touch surfaces be cleaned?
Cleaning frequency depends on traffic, facility type, contamination risk, and internal sanitation procedures. Door handles, counters, switches, shared equipment, and restroom fixtures may require more frequent attention.
Are disinfectants safe for food-contact surfaces?
Only products specifically labeled for food-contact surfaces should be used in those areas. Some products also require rinsing after application, so users must follow the complete label instructions.
Janitorial Equipment & Tools
What janitorial equipment does Primo offer?
Primo offers or sources commercial vacuums, wet-and-dry vacuums, floor scrubbers, burnishers, carpet extractors, steam cleaners, pressure washers, cleaning carts, and related equipment accessories.
Does Primo sell commercial vacuum cleaners?
Yes. Commercial vacuum options may include upright vacuums, backpack vacuums, canister vacuums, and wet-and-dry vacuums for professional janitorial and facility-maintenance applications.
What is a wet-and-dry vacuum?
A wet-and-dry vacuum is designed to collect approved dry debris and liquid spills. It is useful in workshops, warehouses, maintenance areas, construction environments, and commercial facilities.
Does Primo carry janitorial carts?
Yes. Primo offers janitorial carts, housekeeping carts, utility carts, cleaning caddies, replacement bags, and accessories for organizing and transporting cleaning supplies.
What types of mops are available?
Customers can find wet mops, dust mops, microfiber mops, flat mops, mop handles, frames, replacement heads, buckets, and wringers for various floor-cleaning applications.
What are the benefits of microfiber cleaning products?
Microfiber cloths and mop pads can capture fine dust and soil efficiently, reduce lint, support reusable cleaning systems, and help lower chemical or water consumption when used correctly.
Does Primo sell commercial brooms and brushes?
Yes. Primo carries push brooms, angle brooms, deck brushes, scrub brushes, utility brushes, dustpans, and specialty cleaning brushes for commercial and residential use.
How do I choose the correct cleaning equipment?
Consider the surface type, facility size, cleaning frequency, soil level, storage space, operator needs, and maintenance requirements. Primo can help customers compare appropriate equipment options.
Are replacement parts available for cleaning equipment?
Replacement-part availability depends on the equipment brand and model. Customers should provide the manufacturer, model number, and required component when requesting assistance.
How should janitorial equipment be maintained?
Empty recovery tanks, clean filters, rinse brushes or pads, inspect cords and hoses, charge batteries properly, and follow the manufacturer’s maintenance schedule to support safe, dependable operation.
Floor and Carpet Care
What floor-care products does Primo carry?
Primo offers floor cleaners, neutral cleaners, strippers, finishes, waxes, pads, applicators, mop systems, scrubbers, burnishers, carpet chemicals, and other professional floor-maintenance supplies.
What is a neutral floor cleaner?
A neutral floor cleaner has a balanced formulation intended for routine maintenance of compatible floors. It can help remove soil without unnecessarily damaging certain finishes when properly diluted.
Does Primo sell floor finish and wax?
Yes. Primo offers professional floor finishes, waxes, applicators, stripping chemicals, floor pads, and maintenance products for compatible commercial flooring.
What is a floor stripper?
A floor stripper is a chemical designed to remove compatible layers of old finish, wax, and buildup before refinishing. Users should follow all dilution, ventilation, and safety instructions.
What do the different floor-pad colors mean?
Floor-pad colors generally indicate different levels of aggressiveness, from polishing and burnishing to scrubbing and stripping. Specifications can vary by manufacturer, so check the product description before use.
Does Primo carry carpet-cleaning chemicals?
Yes. Primo carries carpet extraction detergents, spot removers, pre-sprays, deodorizers, defoamers, upholstery cleaners, and other professional carpet-care products.
What is a carpet extractor?
A carpet extractor applies a cleaning solution and removes soil and moisture through suction. It is commonly used for deep cleaning commercial carpeting and compatible upholstered surfaces.
How should spills and carpet stains be treated?
Address spills promptly, remove excess material without spreading it, and use a compatible spot treatment. Test products in an inconspicuous area and follow the carpet manufacturer’s recommendations.
Does Primo offer products for tile and grout cleaning?
Yes. Customers can find tile cleaners, grout cleaners, scrub brushes, floor machines, pads, sealers, and related products for compatible ceramic, porcelain, and stone surfaces.
Can the same cleaner be used on every floor?
No. Vinyl, hardwood, laminate, tile, stone, concrete, and finished floors have different requirements. Always choose a product approved for the specific flooring material.
Paper, Restroom & Waste Supplies
What commercial paper products does Primo sell?
Primo offers toilet paper, paper towels, center-pull towels, multifold towels, hardwound roll towels, facial tissue, napkins, industrial wipers, and other disposable paper products.
Does Primo offer recycled paper products?
Product availability may include recycled-content paper towels, toilet tissue, napkins, and other environmentally preferable paper products for commercial facilities and homes.
What restroom supplies are available?
Primo offers toilet tissue, paper towels, hand soap, sanitizer, dispensers, toilet bowl cleaners, urinal products, air fresheners, seat covers, waste containers, and odor-control supplies.
Does Primo sell touchless dispensers?
Yes. Primo may offer touchless paper towel, soap, sanitizer, and air-care dispensers designed to support controlled dispensing and reduce unnecessary contact.
How do I choose the correct dispenser refill?
Confirm the dispenser brand, model, refill dimensions, mounting style, and product format. Not every paper roll, soap cartridge, or sanitizer refill fits every dispenser.
Does Primo sell commercial trash bags?
Yes. Primo carries can liners, heavy-duty trash bags, contractor bags, recycling bags, compostable options, biohazard bags, and specialty waste liners in multiple sizes and strengths.
What trash-bag size do I need?
Measure the container’s width, depth, and height, then compare those measurements with the liner specifications. Container capacity alone may not guarantee the correct fit.
What is the difference between high-density and low-density can liners?
High-density liners are often suitable for lighter, non-sharp waste, while low-density liners generally provide greater stretch and puncture resistance for heavier or irregular waste.
Does Primo offer recycling supplies?
Yes. Primo may provide recycling bags, color-coded containers, labels, recycling bins, and related waste-sorting products for offices, schools, businesses, and commercial facilities.
Are biohazard waste bags available?
Primo may carry marked biohazard bags and related infection-control products. Customers must select and use these products according to applicable workplace procedures and disposal requirements.
Industry-Specific Cleaning
Does Primo supply office cleaning products?
Yes. Primo offers office cleaning supplies such as surface cleaners, disinfectant wipes, trash liners, paper products, restroom supplies, microfiber cloths, vacuums, and odor-control products.
Does Primo carry school and daycare cleaning supplies?
Primo offers cleaning chemicals, paper goods, hand-hygiene products, disinfectants, floor-care supplies, waste liners, and cleaning tools for educational and childcare environments.
What cleaning supplies are available for restaurants?
Restaurant cleaning supplies include food-service sanitizers, degreasers, dishwashing chemicals, oven and grill cleaners, floor cleaners, gloves, paper products, trash bags, and restroom supplies.
Does Primo provide hotel and hospitality cleaning supplies?
Yes. Hotels and hospitality businesses can find housekeeping carts, guest-room cleaning products, laundry supplies, paper goods, restroom products, vacuums, odor control, and floor-care solutions.
Does Primo carry healthcare cleaning supplies?
Primo may offer hospital-grade disinfectants, disinfectant wipes, examination gloves, biohazard bags, sharps containers, spill kits, paper products, and infection-control supplies for approved applications.
What supplies are suitable for warehouses?
Warehouse cleaning supplies may include industrial sweepers, floor scrubbers, degreasers, absorbents, spill kits, push brooms, waste containers, contractor bags, safety products, and heavy-duty cleaners.
Does Primo serve apartment communities?
Yes. Apartment owners and property managers can purchase cleaning supplies for common areas, leasing offices, restrooms, maintenance shops, turnovers, move-out cleaning, and everyday property care.
Does Primo carry construction cleanup supplies?
Primo offers heavy-duty trash bags, contractor bags, brooms, dustpans, wet-and-dry vacuums, absorbents, scrapers, gloves, respirators, and cleaning chemicals for appropriate post-construction applications.
Are automotive cleaning products available?
Product availability may include vehicle cleaners, glass cleaners, degreasers, microfiber towels, absorbents, shop towels, detailing products, and spill-control supplies.
Does Primo offer products for government and institutional facilities?
Primo serves customers seeking cleaning supplies for government buildings, public facilities, schools, offices, healthcare environments, and other institutional properties, subject to product and service availability.
Green Cleaning, Safety & PPE
Does Primo carry eco-friendly cleaning products?
Yes. Primo may offer plant-based cleaners, biodegradable products, concentrated chemicals, recycled paper goods, reusable microfiber products, and cleaning solutions with recognized environmental certifications.
What makes a cleaning product environmentally preferable?
Environmentally preferable products may use safer ingredients, reduced packaging, concentrated formulas, recycled materials, lower emissions, or third-party environmental certifications.
Are green cleaning products effective?
Many environmentally responsible commercial cleaners provide strong performance when correctly selected, diluted, and used. Customers should match each product to the surface, soil, and required cleaning task.
Does Primo sell personal protective equipment?
Yes. Primo offers disposable gloves, chemical-resistant gloves, safety glasses, masks, respirators, aprons, coveralls, shoe covers, and related protective supplies.
What gloves should be used with cleaning chemicals?
The correct glove material depends on the chemical and exposure conditions. Review the product label and safety data sheet to identify suitable chemical-resistant protection.
What is a safety data sheet?
A safety data sheet provides important information about a chemical’s hazards, handling, storage, protective equipment, first-aid measures, and emergency procedures.
Where can customers find safety information for a product?
Safety information may appear on the product label, technical documentation, or safety data sheet. Customers may contact Primo for assistance locating available manufacturer documentation.
Should protective eyewear be worn while cleaning?
Protective eyewear may be necessary when splashing, spraying, dilution, or chemical exposure is possible. Follow the product label, safety data sheet, and workplace safety procedures.
How should cleaning chemicals be stored?
Store cleaning chemicals in their original labeled containers, away from incompatible materials, food, heat, and unauthorized access. Follow all manufacturer storage instructions.
Can cleaning chemicals be transferred into unmarked bottles?
No. Secondary containers should be properly labeled according to workplace procedures and applicable requirements. Never place cleaning chemicals in beverage or food containers.
Ordering, Pricing & Accounts
Can businesses order cleaning supplies in bulk?
Yes. Businesses seeking bulk cleaning supplies, janitorial products, paper goods, trash liners, and sanitation products can contact Primo to discuss quantities and product availability.
Does Primo offer wholesale janitorial supplies?
Primo serves customers looking for wholesale and volume janitorial supplies. Pricing, minimum quantities, and availability may vary by product, brand, packaging, and order size.
Are bulk discounts available?
Volume pricing may be available on qualifying cleaning products and larger orders. Customers should request a quote based on the specific products and quantities needed.
Can customers request a commercial cleaning supply quote?
Yes. Businesses, contractors, institutions, and facility managers can request a customized quote by providing their product list, quantities, preferred brands, and delivery requirements.
Can Primo help create a recurring supply order?
Customers with predictable cleaning-supply needs can contact Primo to discuss recurring purchasing options, replenishment schedules, product availability, and account requirements.
Does Primo offer business accounts?
Business-account options may be available for qualified commercial, institutional, and professional customers. Contact Primo for current application requirements and account terms.
Can Primo source a product that is not listed?
Primo may be able to source additional cleaning chemicals, janitorial equipment, replacement parts, paper products, or specialty supplies through its supplier network.
How can I determine whether a product is in stock?
Product availability may change. Customers should review the product page or contact Primo Cleaning Supplies Co. to confirm current inventory and lead times.
What payment methods does Primo accept?
Accepted payment methods and account-payment options are displayed during checkout or provided directly by Primo. Available methods may vary by transaction or account type.
Can orders be changed or canceled?
Contact Primo as quickly as possible if an order must be changed or canceled. Whether a change is possible depends on the order’s processing and shipment status.
Product Selection & Support
Can Primo help me choose the right cleaning product?
Yes. Provide information about the surface, soil type, facility, cleaning frequency, equipment, and desired result so Primo can help identify suitable product options.
How do I compare similar cleaning products?
Compare intended use, dilution ratio, coverage, contact time, surface compatibility, fragrance, packaging size, safety requirements, certifications, and total cost per usable unit.
How can a business reduce cleaning-supply costs?
Businesses can control costs through concentrated chemicals, dilution-control systems, standardized products, bulk purchasing, reusable microfiber tools, inventory tracking, and employee training.
What is a dilution-control system?
A dilution-control system mixes concentrated chemicals with the correct amount of water. It can improve consistency, reduce waste, control costs, and limit direct chemical handling.
How long can cleaning chemicals be stored?
Shelf life varies by product and storage conditions. Review the manufacturer’s date code, label, and technical documentation, and avoid using products that show signs of deterioration.
What should I do if a cleaning product freezes or overheats?
Do not use a product if temperature exposure may have affected it. Isolate the container and contact Primo or the manufacturer for product-specific guidance.
How should damaged or leaking chemical containers be handled?
Keep people away from the area, use appropriate protective equipment, consult the safety data sheet, contain the leak if trained to do so, and follow workplace spill procedures.
Can Primo help standardize supplies across multiple facilities?
Yes. Organizations can discuss product standardization, compatible dispensers, approved chemical lists, bulk quantities, equipment needs, and consistent purchasing across multiple locations.
How can I stay informed about new Primo products?
Customers can subscribe to Primo Cleaning Supplies Co. communications or follow the company’s official channels for new products, cleaning tips, promotions, and company updates.
What is the best way to begin purchasing from Primo Cleaning Supplies Co.?
Start by identifying your cleaning tasks, surfaces, facility size, product quantities, and equipment needs. Then browse Primo’s cleaning-supply categories or contact the company for personalized assistance.